Responsible Gambling

At Ohmyzino we take responsible gambling seriously. We want players to enjoy gaming in a safe, controlled way, and we provide practical tools and support to help you stay in control. If you ever feel gambling is becoming a problem, we encourage you to use the tools below or contact our team for help.

Player protection principles

We promote safe play by offering clear tools, transparent options and responsive support. Our approach focuses on prevention, early intervention and giving you simple ways to manage your activity. We do not judge — our role is to make it straightforward for you to set limits, take breaks and get support when needed.

Activity-control tools

You can manage your account activity directly from your profile or by contacting our support team. Available controls include:

- Deposit limits (daily, weekly, monthly)

- Wager limits

- Loss limits

- Session/time limits and reality checks

- Temporary cool-off periods

- Full self-exclusion

- Self-assessment questionnaire and withdrawal lock on request

Deposit and loss limits

Deposit limits let you cap how much you add to your account over fixed intervals. Loss limits restrict net losses over a chosen period. Both tools are designed to keep spending predictable and to prevent short-term increases in activity. You can set, reduce or remove limits in your account settings or ask support to help.

Time limits and session management

Use session limits and reality checks to control how long you play. Session limits prompt you to stop after a set time, while reality checks provide periodic reminders during play. These options are useful if you want short, regular breaks or to avoid extended sessions.

Self-exclusion and account breaks

If you need a longer break, you can request a temporary or permanent self-exclusion. Self-exclusion blocks access to your account and can be arranged through your account settings or by contacting our support team. We will respect your decision and provide information on next steps and available support.

Signs of problematic behaviour

Watch for warning signs such as spending more than planned, chasing losses, neglecting other responsibilities, borrowing money to gamble, or hiding activity. If you notice any of these, consider using limits, taking a break or reaching out for help.

Tips for maintaining control

Practical steps include setting realistic deposit and time limits, using reality checks, scheduling account breaks, avoiding gambling when stressed or under the influence, and not using credit to gamble. Regularly review your activity and adjust limits as needed.

Professional help and contacting support

If you need help beyond our tools, please contact local professional support services in your area. For assistance with account limits, self-exclusion or any concern, reach out to us via live chat or email at [email protected]. We will assist you confidentially and without judgement.