Contact our team
Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. If you need help with deposits, withdrawals, verification or site performance, reach out and we’ll respond as quickly as possible. We provide convenient communication channels including live chat, email and phone so you can pick the option that suits you. For account matters include your account ID to speed up handling.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat 09:00-01:00 CET; email support 24/7 for account-related issues, KYC and transactions) |
| General Enquiries | [email protected] (billing, promotions and general feedback) |
| Affiliate Enquiries | [email protected] (partner team, commission enquiries) |
| Phone | +44 20 7946 1283 |
| Working Hours | Mon-Fri, 09:00-18:00 |
Contact by email
Email is our preferred contact method for detailed requests, account issues, or any matter requiring explanations or documents. Please include a clear subject line and current contact details in your message to help us route and resolve your case without delay. Attach any relevant files and state your account ID where applicable to speed up verification and support.
Send us a message
Response Time
Our support team aims to respond quickly to all enquiries. Most messages are answered within one business day, though response times can vary during peak periods. Complex cases such as account verification or withdrawal disputes may take longer while we review documents or escalate internally. We appreciate your patience and will keep you updated until the issue is resolved.
Feedback
We welcome your feedback, suggestions, and ideas to improve the site. Every message is read by our team and helps shape updates to features, promotions, and usability. Please tell us what worked, what didn’t, or what you’d like to see next. Your input is reviewed carefully and used to make the service simpler, fairer, and more enjoyable for everyone.